FAQ

 

HOW WILL ORDERS SHIP?

SKNY DIP ships to Continental U.S., Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. 

We offer Standard Ground Shipping for $5.95 via USPS. Total delivery time is typically 3-8 days (Saturday delivery included).

 

DOES SKNY DIP SWIM OVERSEAS?

Yes, we ship to most countries.

 

WILL YOU SHIP TO MY P.O. BOX?

Yes.

 

WHERE ARE YOU SHIPPING FROM?

Where the Waffle Houses run deep and no one acknowledges the split of Outkast. Atlanta, Georgia.

 

HEY! YOU'RE HERE, I’M HERE! CAN I JUST PICK IT UP?

At this time, we do not have a storefront location or pickup options available in Atlanta. But stay on the lookout for pop-ups throughout the city! 

  

NEW POOL FLOATIE OR SHIPPING?

DOMESTIC RATES: We charge a flat rate fee of $5.95 for all Shipments in the USA. It's shipped via USPS which allows for Saturday delivery!

 

INTERNATIONAL RATES: All international shipping rates will be calculated at time of checkout.

 

PLEASE NOTE: International orders may be subject to import taxes and/or customs duties by your country's customs department upon arrival.  Also, we are not responsible for paying for that. 

 

PROCESSING TIMES:

All orders will be processed (meaning you get your tracking #) and shipped within 2-3 business days if ordered by 5PM Monday-Friday. If you make any purchases after 5PM on Friday, on the weekend, or holidays, the order will be processed on the next 1-2 business days.

 

HOW CAN I STALK MY ORDER?

Once your order is processed, you’ll receive an e-mail confirmation with a tracking number. 

SKNY DIP is not responsible for lost, stolen or misplaced shipments. We are also not responsible for intercepting packages that were sent to the wrong address. Please make sure you double check the “ship to” address!

 

MY ORDER IS LOST. 

In the event that you do not receive your package, please let us know ASAP!

International packages may take up to 4 weeks, depending on the country and customs 

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COMMON RETURN QUESTIONS:

All sales are final and we do not accept exchanges or cancellations. Contact us and let us assist you further prior to purchasing if you have any doubts/questions. 

But my Products arrived damaged - We want to know when this happens. Please notify us within three business days of your products being delivered if there was an issue with the shipping carrier. 

The color isn't the same that I saw online – SKNY DIP tries to accurately display and represent the colors of the products, however, the actual colors you see may depend on your monitor, screen resolution, undertones and more.

 

 

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WHO DO I CONTACT TO GET INVOLVED WITH SKNY DIP?

Email us at info@sknydipcosmetics.com and we'll discuss further details. Please include links to your social media handles for review.

 

DO YOU HAVE AN AFFILIATE PROGRAM I CAN JOIN?

No, we do't have any affiliate codes.

 

DO YOU GUYS OFFER SAMPLES?

Yes! When in doubt, try it out!