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real questions that need real answers

 

SHIPPING

Where does skny dip ship FROM?

Where the Waffle Houses run deep and no one acknowledges the split of Outkast; Atlanta, Georgia.

Where does skny dip ship to?

SKNY DIP currently ships to the 50 states, Puerto Rico, Canada, the UK, and most other countries. We also ship to PO Boxes and APO/FPO addresses. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, Canada, and internationally

Shipping speeds & cost

We offer two shipping speeds within the U.S., because sometimes you can wait and sometimes you can’t.

  1. Standard via USPS (3-8 business days, Saturday delivery included): $3.00
  2. Expedited via UPS (2-3 business days): $12.50
  3. First Class Mail International via USPS (11-15 business days): $4.00

PS: Standard shipping is free when you spend $30 or more. Please allow 3-7 business days for us to receive and process your order. 

PLEASE NOTE: International orders may be subject to import taxes and/or customs duties by your country's customs department upon arrival. SKNY DIP is not responsible for any import taxes and/or customs duties. 

When will my order ship?

3 easy steps: you order, we process, we ship.

Please allow 3-7 business days for processing and shipping (orders placed after 1 p.m. ET are processed the next business day). We believe in luxe with love and each order is hand made for you! You’ll receive a confirmation email once your order is received, then a shipment notification email with a tracking number as soon as your package ships, and a delivery confirmation email once successfully delivered. 

the tracking # isn't updating

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via info@sknydipcosmetics.com

HEY! YOU'RE HERE, I’M HERE! CAN I JUST PICK IT UP?

At this time, we do not have a storefront location or pickup options available in Georgia. But stay on the lookout for pop-ups! 

 

All the extra stuff: SKNY DIP is not responsible for lost, stolen or misplaced shipments. We are also not responsible for intercepting packages that were sent to the wrong address. Please make sure you double check the “ship to” address!

 

 

PRODUCT

How can I find out more information about a product?

Each of our individual product pages contain information about the product. If you have any other questions or thoughts, let us know by emailing info@sknydipcosmetics.com

What skin types are Glossier products suitable for?

Our products are appropriate for all skin types: they’re dermatologist tested, hypoallergenic, non-comedogenic, paraben and sulfate free, as well as synthetic dyes and fragrances free.

DO YOU GUYS OFFER SAMPLES?

Yes! When in doubt, try it out! Check out our sample section here.

Will my product melt/dry/freeze/expire/etc.?

If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker, thinner, or separated texture.

While the products don’t have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality.

Do you test on animals?

Why test on animals with all the humans in the world!? No, our products are never tested on animals. 

 

 

rETURNS & eXCHANGES

Currently, all sales are final and we do not accept exchanges or cancellations. Contact us and let us assist you further prior to purchasing if you have any doubts/questions. 

But my products arrived damaged...  We want to know when this happens. Please notify us within three business days of your products being delivered if there was an issue with the shipping carrier. 

The color isn't the same that I saw online – SKNY DIP tries to accurately display and represent the colors of the products, however, the actual colors you see may depend on your monitor, screen resolution, undertones and more.

 

BILLING

What forms of payment do you accept?

Currently, we only accept PayPal for the security of us and you! 

When will my Paypal account be charged?

Your credit card or bank account will be charged as soon as you submit your order.

What can I do if my payment is declined?

Oh no! There may be an issue with your information on file with PayPal. Double check everything is correct!

 

 

the extra ish

you're cool, i'm cool. how do i become a brand ambassador for SKNY DIP?

Email us at info@sknydipcosmetics.com and we'll discuss further details. 

DO YOU HAVE AN AFFILIATE PROGRAM I CAN JOIN?

No, we do not have any affiliate codes.